Exposure Notifications & Custom Fields

Finally! A real sense of change as here in Jersey, Government contact tracing has now come to an end. While this is welcome news, we know it also presents some challenges for those businesses who feel a moral or social duty to continue protecting their clientele as best as they can.

Possible Exposure Notifications

That’s why we have now added the ability to send Potential Exposure Notifications. From the Venue Settings page, you can opt to send a notification. Once you pick the date in question, all customers who checked in with an email address on that day will receive a short, generic message advising them that you’ve been notified of a possible exposure and asking them to follow the relevant local guidance.

Only one exposure notification can be issued per date and right now only via email – but it provides a means for you to let your customers know for example if a member of staff has tested positive, giving them confidence that you have their health and safety at heart.

Custom Fields

For Plus users, it is now also possible to add Custom Fields to your Trax form from the Venue Settings page. This means you can supplement the standard check-in information with anything you need. The types are flexible, but use cases include Vehicle Registration numbers, Name of Person you are Visiting or even Ratings.

It’s also possible to turn off the Contact Details section so that it can be used as a purely anonymous feedback form (such as a Facilities Cleanliness survey).

The Future

These features pave the way to the future for Trax, as we focus on different sorts of interactions and ways of communicating with customers and visitors. Our goal as ever is to help you to manage both their experience and their safety in a secure, modern way.

Trax: Even Easier! Updates – 20th November 2020

Happy Friday everyone!

We’ve just released the biggest change to Trax since it’s launch.

While the experience of using your camera to ‘check in’ hasn’t changed, we wanted to make it easier to check in – especially if you know the Venue uses Trax, but you can’t see a QR code right now.

If you go directly to trax.je you can (optionally) share your location to search near you – and type in a name to narrow the results (or search with no location sharing). GPS location is ONLY used to fetch results and is not stored.

You can also open your camera to scan a QR (doesn’t work on all phones/browsers – sorry – we are working on it). Or type in the unique location code if you know it.

We will be improving on these features in the coming weeks – and hope they make it easier for you to ‘check in’ when you’re out and about.

Please Stay Safe and keep supporting our local businesses!